Gaya APA

Diana, F, T, &, A. (2003). TQM (Total Quality Management) (ed. Revisi). Yogyakarta: Andi.

Gaya MLA

Diana, Fandi, Tjiptono, &, Anastasia. "TQM (Total Quality Management)". ed. Revisi Yogyakarta: Andi, 2003. Buku Teknik Sipil.