Gaya APA
Ph.D, F, T.
(2017).
Service Management : Mewujudkan Layanan Prima
(
ed. 3)
.
Yogyakarta:
Andi.
Gaya MLA
Ph.D, Fandy, Tjiptono..
"Service Management : Mewujudkan Layanan Prima".
ed. 3
Yogyakarta:
Andi,
2017.
Buku E.Pembangunan.